Refund Policy
Chillfit Refund Policy
At Chillfit, we stand behind the quality of our hoodies and pants and want you to be completely satisfied with your purchase. If your item arrives broken or damaged, we're here to help.
Eligibility for Refunds
Refunds are available only if the item you receive is broken or damaged upon arrival. Please contact us within 3 days of receiving your order. We kindly ask that you provide your order details, a description of the issue, and clear photos of the damaged item.
How to Request a Refund
- Send an email to our customer support at support.chillfit.com with your order number, a detailed description of the damage, and photos.
- Our team will review your case and respond promptly with instructions for returning the item.
- Once approved, we will process your refund or send you a replacement, based on your preference.
Additional Information
- Refunds are only available for items that arrive broken or damaged.
- We do not accept refunds for reasons other than shipping-related damage.
- If you have any questions or need further assistance, please reach out to our friendly customer support team at support.chillfit.com.
At Chillfit, we care about our customers and are committed to ensuring you receive high-quality products. Thank you for choosing Chillfit, where premium style meets chill prices.